monthly visitors served by the public website
Travel agency · Website, operations platform and mobile tools
JK Travel
A connected travel platform that carries each booking from the public website into availability, reservation, invoice, payment and mobile oversight workflows.
The operational challenge
A new website would not solve the handoffs behind every booking.
JK Travel did not need a brochure site sitting beside the business. The public experience had to connect directly to the work behind every booking: availability, customer follow-up, reservations, invoices, payments and management visibility.
Leadership and scope: Mihail owned the product direction and architecture, coordinated the disciplines involved and led delivery across the public website, internal platform and mobile tools.
The delivered system
One flow from first visit to reservation, payment and oversight.
- Made trips, dates, prices and availability usable by both the public website and the internal team.
- Brought booking requests, reservations, invoices and payment status into one operational flow.
- Added mobile views for checking availability, new activity and financial status away from the office.
What changed operationally
from booking request to reservation, invoice and payment
across the website, internal platform and mobile tools
Monthly visitor volume is approximate. Customer records and commercial figures remain private.
Client perspective
“The platform has brought our website, availability, reservations, invoices and payments into one connected workflow. Our team works from the same information, and I can see what is happening from the office or my phone.”
When the website and the operation need to share one flow