Selected work
A travel agency, an online retailer and a music school have little in common—until you look at how the work moves. Each ran on disconnected tools until the operation was given one record to share.
Travel agency · Website, operations platform and mobile tools
A connected travel platform that carries each booking from the public website into availability, reservation, invoice, payment and mobile oversight workflows.
Further work
Retail · Online store and order operations
A storefront and an operations dashboard built as one product, so every order carries its own stock, promotion and fulfilment status instead of being reconciled by hand.
Education · Internal management system and member portal
A management system replacing scattered spreadsheets for students, attendance, lessons, workshops and payments, with a portal so parents can find information instead of asking for it.
Experience beyond these case studies
Mihail's wider experience includes Salesforce-connected workflows, dashboards, mobile tools, integrations and applied AI. Relevant confidential work can be discussed without exposing client processes, systems or data.
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